Thank you for choosing Kroger! We value your feedback and appreciate you taking the time to complete this survey.
Your responses will help us improve our services and ensure that we continue to meet your needs.
Preview of Kroger Survey Feedback Questions:
We want to give you a preview of the survey questions to the customer so that they can be well aware of it.
Check some of the important and necessary questions below that you may required to answer it.
- How satisfied were you with your overall experience at Kroger today?
- How would you rate the cleanliness of the store?
- How important is store cleanliness to your shopping experience?
- How would you rate the friendliness of the staff?
- How helpful were the staff members during your visit?
- How would you rate the knowledge of the staff about the products and services?
- Were the products you were looking for available?
- How often do you find the products you need out of stock?
- How would you rate the quality of the products you purchased?
- How important is product quality to your shopping experience?
- How would you rate the layout and organization of the store?
- Did you find it easy to locate the items you were looking for?
- How clear and helpful were the signs and labels in the store?
- How would you rate the amount of time you waited to be helped at the checkout?
- How efficient was the checkout process?
- How would you rate the courtesy of the cashiers?
- How would you rate the ease of use of the self checkout machines?
- How responsive were the staff members in assisting you with the self-checkout if needed?
- How would you rate the value for money of the products you purchased?
- Do you think our prices are competitive compared to other grocery stores?
- How satisfied are you with the availability and attractiveness of promotions and discounts at Kroger?
- Do you regularly take advantage of Kroger’s promotions and discounts?
- How would you rate the range of the products available at Kroger?
- How would you rate the freshness of the products available at Kroger?
- How satisfied are you with the selection of organic and health products at Kroger?
- How would you rate the availability of products for specialty diets?
- How satisfied are you with the assistance you receive at the customer service desk?
- How effectively were any issues or problems you had resolved?
- How would you rate the availability of customer support at Kroger?
- How would you rate usability of Kroger’s website or mobile app for shopping?
- How would you rate the range of products available online?
- How satisfied were you with the delivery or pickup process?
- How accurate were your online orders compared to what you received?
- How would you rate the benefits and rewards provided by the Kroger Plus Card?
- How satisfied are you with the overall loyalty program experience?
- How satisfied are you with the safety measures in place at Kroger?
- How would you rate your sense of security while shopping at Kroger?
- How satisfied are you with Kroger’s environmental practices?
- How would you rate Koger’s involvement in the local community?
- How likely are you to recommend Kroger to friends and family?
- What is your gender?
- What is your age group?
- How many people are in your household?